F.A.Q.Frequently Asked Questions

What are the means of payment?

You can pay on our site in a completely secure way either by credit card (Visa or Mastercard), or by PayPal (please note that you can also pay by credit card with PayPal).

I wish to download Guitar Pro tablatures compatible with my Fretlight guitar, how to do it?

There are millions of tablatures in Guitar Pro format on the Internet.

  • You can download free tablatures via the Ultimate Guitar website.
  • You can download online via My Song Book lots of excellent tablatures edited by professional guitarists.
  • We will punctually publish tabs edited by us on our website connectedguitar.com to support you in your progress.

Can Fretlight guitars replace guitar teacher?

Fretlight guitars, as well as the software and applications that come with it, have been specially designed to help you in your progression, thousands of tablatures in Guitar Pro format freely available on the internet as well as libraries of scales, chords and arpeggios can easily help you to learn and improve your skills if you have the motivation. However, an experienced teacher with a structured teaching method can always contribute a lot to your learning.

I have a technical problem with my guitar, what should I do?

No panic, all can be solved! We are here to help you out.

  • First did you follow the indications in the User Manual?
  • If the Manual does not answer your problem, please contact us via the contact form, via our Facebook page or by phone, we will answer you as soon as possible.

How long will it take to get my guitar shipped?

We are very involved in the quality of our products and services that we want to bring to our customers, which is why the average shipping time which is normally between 1 and 3 working days can be extended for stock reasons or guitar settings. You will be notified by email or on our website.

How long will it take for shipping?

The delivery times may vary according to the country and the address. After order shipment, you can count between 2 and 10 working days according to the country.

How are the shipping costs calculated?

Shipping costs are calculated based on your address, the nature and the volume of products ordered. We offer free shipping for orders containing at least one guitar and for orders of accessories without guitar, if the minimum order value for free shipping is reached in each case.

In any case, the purchase of a license for Guitar Pro is free of shipping charges.

What are the conditions of return?

I want to return a product in perfect working order:

At Connected Guitar, you are satisfied or refunded within 14 days after the reception of your order. You will simply need to return, after receiving a return slip, the products in condition in their original boxes with all the accessories. You will have to fill out and accept a return form which we will be communicated by email. Please note that return shipping can be in your charge according to the country.

If the product has a proven defect*, we will offer a return or replacement of parts entirely at our charge and this regardless of your geographical area as defined in our general conditions of sale.

When I display the scales on the entire Fretlight neck and I hear a noise, what should I do?

As we explain in our User Manual, when the LEDs of the entire neck are activated, a slight noise may occur, this is perfectly normal as the noise is due to the wiring harness passing through the neck, so it is a physical phenomenon whose effects can be reduced:

  • by setting the pickups’ selector to the first position (the bridge position);
  • and lowering slightly the distortion.

Are Fretlight guitars real guitars?

Yes, Fretlight guitars, although unique, are real guitars that can be connected to real amps to get out the real sound. They are not exclusively dedicated to guitar learning, although this is their main function, they are also powerful and stylish instruments that you can play or jamming in concert. Rock’in Roll!

Still have questions ? Please contact us.